Data protection

If you contact us (e.g. by contact form, e-mail, telephone, social media), your personal data will be used for the purpose of processing the request and any related follow-up questions pursuant to Art. 6 para. 1 lit. b EU GDPR (in the context of pre-contractual/contractual measures) or pursuant to Art. 6 para. 1 lit. f EU GDPR (general enquiries) are stored and processed by us. We do not pass on this data without your respective consent.

The data you provide will remain with us until you request us to delete it, object to its storage, or the purpose for storing the data no longer applies (i.e. after we have completed processing your request), provided that this does not conflict with any statutory retention obligations.

If you register on our website in order to make use of goods, services and information (e.g. creation of repair certificates) in our online portal, personal data will be collected. If required, registered users have the option of changing or deleting the data provided during registration at any time. Your data may be passed on to shipping and payment service providers commissioned by us to process the transaction. Any further disclosure to third parties will not take place. The processing of your personal data is carried out on the basis of contract processing (pursuant to Art. 6 para. 1 lit. b EU GDPR). This data is deleted in accordance with the statutory retention obligations.

2.4 Use of personal data for advertising purposes

We use your contact details to inform you about our products and services. Customer information is sent on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f EU GDPR to direct advertising and insofar as this is permitted by law, such as in the case of existing customer advertising under the legal requirements of Section 7 para. 3 UWG (German law on unfair business practices). You will receive this information from us regardless of whether you have subscribed to a newsletter.
If you do not wish to receive such information or recommendations from us by e-mail, you can object to the use of your address for this purpose at any time in accordance with Art. 21 EU GDPR without incurring any costs other than the transmission costs according to the basic tariffs. A notification in text form is sufficient for this.

If you register for our newsletter on our website, we will use the personal data you provide in this context exclusively for sending the newsletter.

The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registering, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary to prevent registrations from other e-mail addresses. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with the legal requirements (consent pursuant to Art. 6 para. 1 lit. a EU GDPR). This includes storing the time of registration and confirmation as well as the IP address. Any data we receive from you and the logged information will not be passed on to third parties.

You can revoke your consent to the collection and storage of your data and its use for sending the newsletter at any time without giving reasons. You will find a link to unsubscribe from the newsletter at the end of each newsletter.

The analysis measures listed below and used by us are carried out on the basis of Art. 6 para. 1 lit. a EU GDPR (consent) is carried out. With the use of these analysis measures, we want to ensure a needs-based design and the ongoing optimization of our website. By means of the analysis tools, we record the use of our website pseudonymously and evaluate it for the purpose of optimizing our offer.

You can revoke your consent at any time with effect for the future.

Google Analytics

We use the Google Analytics web analytics service provided by Google Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.

The data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The following information, among others, may be collected: IP address, date and time of page view, click path, information about the browser you are using and the device you are using, pages visited, referrer URL (website from which you accessed our website), location data, purchase activity. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

Google Analytics uses technologies such as cookies, web storage in the browser and tracking pixels, which allow an analysis of your use of the website. The information generated by this about your use of this website is usually transferred to a Google server in the USA and stored there. There is no EU Commission adequacy decision for the USA. Data is transferred on the basis of standard contractual clauses, among others, as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/. Both Google and U.S. government agencies have access to your data. Your information may be linked by Google to other information, such as your search history, your personal accounts, your usage data from other devices, and any other information Google may have about you.

IP anonymization is activated on this website. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

The use of cookies or similar technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TDDDG in conjunction with Art. 6 para. 1 lit. a EU GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a EU GDPR. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

For more information on terms of use and data privacy, please visit https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ and https://policies.google.com/technologies/cookies?hl=de.

Web analysis through Matomo

1. scope of the data processing

We use the open source software tool Matomo on our website to analyse the surfing behaviour of our users. When individual pages of our website are accessed, the following data is stored

3 bytes of the IP address of the user’s accessing system
the website accessed
the website from which the user came to the website accessed (referrer)
the subpages that are accessed from the website accessed
the time spent on the website
the frequency with which the website is accessed
The software runs exclusively on the servers of our website. This data is only stored there. The data is not passed on to third parties. The software is set so that the IP addresses are not stored in full, but the last byte of the IP address is masked (e.g.: 192.168.100.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

2. legal basis

The legal basis for the processing of users’ personal data is Art. 6 para. 1 lit. f GDPR.

3. purpose of data processing

By analysing the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. These purposes also constitute our legitimate interest in processing the data in accordance with Art. 6 para. 1 lit. f GDPR. By anonymising the IP address, the interest of users in the protection of their personal data is sufficiently taken into account.

4. possibility of objection and removal

We offer our users the option of opting out of the analysis process on our website. To do this, you must follow the corresponding link. This sets a cookie on your system that signals to our system not to save the user’s data. If you delete the corresponding cookie from your own system in the meantime, you must set the opt-out cookie again.
You can find more information on the privacy settings of the Matomo software under the following link: https://matomo.org/docs/privacy/.

On the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f EU GDPR, contents, services and performances of other providers, which complement our offer, are integrated within our online offer. With the use of the following services, we want to ensure a demand-oriented design and the continuous optimization of our website. If we request your consent for the use of these services, the legal basis is Art. 6 para. 1 lit. a EU GDPR.

Google Tag Manager

The Google Tag Manager is used on our website. Google Tag Manager is a solution from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 Ireland, with which we can manage website tags via an interface. The tool itself (which implements the tags) is a cookieless domain that does not collect any personal data. The Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made by the user at domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager. The tags used are named separately below and can be edited by you individually in the privacy settings, for example by disabling cookies for these elements. More information: https://www.google.com/policies/privacy/.

Vimeo

Videos from the Vimeo platform are embedded on our website. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, New York, New York 10011. In doing so, information about the use of our website is communicated to the Google server. If you are logged in as a Vimeo member, Vimeo assigns this information to your personal user account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo. For more information on data processing and privacy notices by Vimeo, please visit https://vimeo.com/privacy.

Since Vimeo may use Google Analytics, we refer you to Google’s privacy policy(https://www.google.com/policies/privacy) as well as opt-out options for Google Analytics(http://tools.google.com/dlpage/gaoptout?hl=de).

Links to third-party websites

Based on our legitimate interest, it may happen that links to other providers, which complement our offer, are integrated within this online offer. When calling up web pages referred to within the framework of this website, information such as name, IP address, browser properties, etc. may be requested again. This privacy policy does not regulate the collection, disclosure or handling of personal data by third parties. In this context, please note the specific privacy statements of the individual third-party providers and service providers whose links we include on our website.

Your data will be processed by us for the purpose of processing your application in accordance with Art. 88 EU DS-GVO in conjunction with § 26 BDSG-neu. If special categories of personal data within the meaning of Art. 9 para. 1 EU DS-GVO, their processing is additionally carried out according to Art. 9 para. 2 lit. b EU GDPR.

The recipients of your data are the units involved in the HR process (including Human Resources, managers and department heads) of the responsible unit. Your data will be treated as strictly confidential and will not be disclosed to third parties without your respective consent. A transfer to third countries or international organizations is not intended.

Your application data will be deleted 180 days after the position has been filled. If you are also interested in future advertised positions, we require your written consent to store your application documents for a longer period of time. You can withdraw this consent at any time in accordance with Art. 7 para. 3 EU DS-GVO to us for the future. For this purpose, please send an e-mail with the corresponding note to the contact address given above.

4.1 Purpose and legal basis for the collection and processing

First and foremost, data processing serves to establish, implement and terminate the contractual relationship. The primary legal basis for this is Art. 6 para. 1 lit. b EU GDPR. Without this type of use of your data, the implementation of the business relationship existing between you and us is not possible.

We also process your data on the basis of Art. 6 para. 1 lit. f EU GDPR to protect our legitimate interests or those of third parties (e.g. public authorities). This may be necessary, for example, to maintain IT security and IT operations or for corporate management, internal communication and other administrative purposes. You can object to this processing by stating special reasons in accordance with Art. 21 EU GDPR.

In addition, we process your data to fulfill legal obligations such as regulatory requirements, commercial and tax retention obligations or documentation obligations. The legal basis for this is Art. 6 para. 1 lit. c EU GDPR in conjunction with the nationally applicable laws.

In individual cases, we may also process your data on the basis of your separate consent granted to us in accordance with Art. 6 para. 1 lit. a, 7 EU GDPR (e.g. publication of photo and video recordings). You are always free to decide whether you want to declare your consent. Once you have given your consent, you can revoke it at any time with effect for the future. For this purpose, please use the link provided in the respective action or send corresponding inquiries to the contact address given above.

If we process your personal data for a purpose not mentioned above, we will inform you in advance.

4.2 Recipients of your data

Within our company, only those persons receive your personal data who need them to fulfill our contractual and legal obligations. In addition, we sometimes use different service providers to fulfill these obligations, so that it may be necessary to transfer your personal data to other recipients outside the company, insofar as this is necessary to fulfill our contractual and legal obligations. These third parties can be, for example, government agencies, financial institutions, suppliers, etc.

In order to process your data technically, we sometimes use external service providers. We may transfer and process your data outside the country in which you have your residence/company headquarters or in one of the countries in which we operate. These may also be located outside the European Economic Area. If we transfer personal data to service providers or companies outside the European Economic Area (EEA), the transfer will only take place if the third country has been confirmed by the EU Commission to have an adequate level of data protection or if other appropriate data protection guarantees (e.g. binding internal company data protection regulations or EU standard contractual clauses) are in place. Detailed information can also be requested using the contact information above.

4.3 Storage of your data

We only store your personal data for as long as it is required for the above-mentioned purposes. After termination of the contractual relationship, your personal data will be stored for as long as we are legally obliged to do so. This regularly results from legal obligations to provide evidence and to retain records, which are regulated, among other things, in the German Commercial Code (Handelsgesetzbuch) and the German Fiscal Code (Abgabenordnung). The storage periods are then up to ten years. In addition, personal data may be retained for the period during which claims may be brought against us (statutory limitation period of three or up to thirty years).