What is fulfillment?
Fulfillment refers to the entire order processing process, particularly in the area of e-commerce. Fulfillment tasks are usually performed by logistics service providers. These then take on the following tasks, for example:
- Acceptance of orders
- Order picking
- Article master data maintenance
- Packaging of goods and products
- Franking of consignments
- Shipping to the end customer
- Returns management
The logistics service provider can take on the full range of logistics tasks so that the online store operator can concentrate on the online store itself. A fulfillment contract is concluded between the two parties, which requires close communication and transparency.
