RMA number
Depending on the industry and the form of distribution, companies may have to take back significant quantities of goods and allocate them properly within the merchandise management system. With the help of the RMA number (Return Merchandise Authorization), an identification number exists for these purposes, which is assigned by the supplier and is typically communicated to the customer as the return number. Only with the help of the RMA number is a clean, i.e. internally (warehouse etc.) and externally (invoice credit note etc.) flawless returns process possible.
An RMA number is based on a consecutive sequence of numbers or letters that can be specifically assigned to a return process (and, if applicable, the entire order process). This makes it possible to call up all associated receipts, delivery bills and the like. Thanks to the RMA number, the complicated and above all time-consuming unpacking, identification, allocation and further processing of the return is no longer necessary - or is at least significantly simplified.
The advantages of an RMA number at a glance:
- Structured, fully transparent return of goods
- Documentation of the flow of goods and return processes
- Analysis of returns (number, frequency, reasons) if a corresponding system is in place
