Zero-defect picking: 100% reliability as a target value
Picking that is completely perfect would significantly increase efficiency in logistics. Due to lower error rates and the resulting elimination of correction steps (returns, etc.), there would be a noticeable economic effect. Accordingly, zero-defect picking can be understood as a concept or claim to process all orders 100% correctly.
Which would mean: the correct article is picked in the correct quantity regardless of the quantity at any time. This requires aids such as pick-by-light, pick-to-light, pick-to-voice or mobile data collection devices.
Important: Zero-defect order picking is not only aimed at economic aspects, but would also increase customer satisfaction if this claim were achieved, having a positive impact on the company's position in the market. However, this would require all processes to be monitored and potential deviations to be identified at an early stage. This goes hand in hand with an enormously high degree of mechanization, based on extensive automation.
