You are in the RMA portal of proLogistik. Please fill in the following form completely. After that, you will receive a document for repair purposes from us by e-mail. Please print it out and enclose it with the goods. We need accurate data from you in order to process the repair quickly and efficiently for you.

Note ordering information:
If it is necessary to state an internal order number in the cost estimate or on the invoice, please enter this in advance in the document for repair purposes. Subsequent details are no longer possible.

Note on cost estimate:
If a cost estimate is to be prepared following the fault analysis, before the start of the repair, please make a note of this here. For unconfirmed cost estimates we charge a flat rate of 99.00 euros net per device. When ordering a new replacement device, it is possible to offset this flat rate. The flat rate includes administration and technology. If we do not receive a response from you within 10 days, we will return the goods to you unrepaired and charge the flat rate. Packaging costs, shipping and transportation costs are to be paid additionally.

Thank you very much, your proLogistik team!